1. Basic requirements and definitions of words
Seller - Wine Russian House doo, Dunajska cesta 136, 1000 Ljubljana, Slovenia. A buyer is the person or company who entered into a sales contract, or ordered goods verbally or in writing, or received a receipt from the seller at the time of purchase. By ordering the goods, the buyer accepts the general conditions of the seller as defined in this text. The buyer and seller are obliged to comply with these general rules.

2. Order of goods / conclusion of the contract
All orders are made through the online store winerussianhouse.com and are available 24 hours a day, seven days a week. The buyer can choose any published product. If the goods are no longer in stock or out of stock, the buyer can send a request to [email protected] or call +386 70 450 774 and the seller will inform them if delivery is possible. All prices are valid until the publication of new prices on the site. Prices are in Euros and include VAT (22%). Products are delivered by DPD and DHL.

The buyer can see and order goods on winerussianhouse.com

By clicking on the “Place an order” button during checkout, the buyer confirms that he fully understands and accepts the terms and conditions. Purchase in our online store is only possible for registered users of winerussianhouse.com. If the buyer is not registered at winerussianhouse.com, purchase is not possible. By clicking on the "Add to Cart" button, the buyer declares:

• that he has reached the legal age of majority;
• that he was not declared legally incompetent.

Selling alcohol to minors is prohibited
The buyer must be of legal age at the time of purchase. If this is not the case, the contract is immediately canceled. When the online order is closed, the buyer will receive an email containing all the information about his order and delivery.

Purchase procedure
The winerussianhouse.com website displays product prices with VAT. To buy a product, the buyer must click the "Add to Cart" button. The shopping cart displays the products that the buyer added to the cart during the session in the online store. If they want to remove a specific product from the basket, they must click on the button with a cross next to the product. The buyer completes his order by clicking the "Pay via SIX Payment Services" or "Pay via PayPal" button.
If the buyer is not a registered user of the online store, he must enter the information necessary for delivery. Then he must choose his preferred payment method (SIX Payment Services or PayPal). If the order was successfully completed, the text “Thank you. Your order is accepted". In addition, the buyer will receive an email with the details of the order to the email address that he indicated at registration.

Purchase confirmation
Upon completion of the order, the buyer receives an email with the details of the order to the email address specified in the order. In this message, the buyer is also informed that any further questions should be sent to [email protected]

Change order
If the buyer wants to change any details of an already placed order, he can do this only before the payment stage. After making an order payment, changing any details of an already paid order is not possible.

the contract
The sales contract between the seller and the buyer is concluded at the time of completing the online order. From now on, all prices and other conditions are binding on both the seller and the buyer.

Order status
The buyer is notified of the status of his order by e-mail. Each change in the order is communicated to the buyer at the email address that he indicated at the time of purchase.

3. Prices and payment
All prices are inclusive of VAT and indicated in euros. There are several possible payment methods:
• Credit Card (Visa, Mastercard)
Credit card payments are processed through the SIX Payment Services payment system. For more information about card payments and SIX Payment Services, visit https://www.six-payment-services.com
• PayPal

4. Online prices
Prices in the online store are valid only there and may differ from prices in stores. We reserve the right to change prices without prior notice. There is always the chance of an unintentional error made by us.

5. Payment
Payment for the ordered goods can be made in one of several ways:
• Through SIX Payment Services:
The customer is redirected to the secure SIX Payment Services page, where he completes the payment. Items are shipped as soon as SIX Payment Services notifies us of payment.
• Via PayPal:
The buyer is redirected to the secure PayPal page where he completes the payment. Items are shipped as soon as PayPal notifies us of payment.
The buyer will receive an invoice at the address provided during the purchase process.

6. Delivery Terms
The goods in stock will be delivered no later than 5 business days from the date of payment of the order.

7. Out of stock
In some cases, we will not be able to send you one of the products ordered because it was sold and we currently do not have it available. We ask for your understanding.

8. Protection of personal data
For commercial purposes, the seller collects the following information:
name and surname;
address and place of residence;
E-mail address;
username identical to the email address;
password (protected);
phone number;
year of birth;
and other data entered by the user on the form at winerussianhouse.com
The seller promises to store and use all the personal information of visitors / users / buyers, as well as data on their purchasing behavior in accordance with the Slovenian Law on the Protection of Personal Data.

The seller directly collects the information that buyers provide during the order process. The seller promises to never disclose this information to third parties, unless the Slovenian Personal Data Protection Act requires it. With the exception of notifications related to the order, the seller will not contact the buyer unless the latter gives explicit consent.
Our website for ordering goods and downloads is protected by appropriate electronic measures. The seller agrees to take all reasonable precautions to ensure the security of all payment information related to the buyer's order. The seller is not responsible for the possible theft of data, except in cases of negligence of the seller.
The seller stores the IP addresses of all visitors for a period of time specified by law, and additional information about registered users: name and surname, email address, phone number, permanent address, delivery address, time and date of registration and communication with the seller.
The seller will use personal data solely for the purpose of fulfilling the order (for example, sending information materials, offers and invoices related to the order), communications and other tasks related exclusively to the order.
Provided that the buyer agrees to receive browser cookies, the seller will also use personal data for direct marketing and to study consumer habits based on information about the products purchased and, therefore, targeted marketing. The user / buyer may at any time request in writing that the seller permanently or temporarily stop using his personal data and purchase information for these purposes.
In no case will the data of the user / buyer be transferred to unauthorized persons or used contrary to their purpose, unless the user / buyer directly and appropriately agrees with other clearly defined purposes for using this information.
The user / buyer shares the responsibility for protecting personal data and must keep his username and password safe, as well as ensure the security of his information system and electronic devices by installing the appropriate protection software (antivirus).
The information provided by the buyer is strictly confidential and processed in accordance with the Slovenian Personal Data Protection Law (Official Gazette of the Republic of Slovenia No. 59/1999, 57/2001, 59/2001-popr.) And the Consumer Protection Law. - ZVPot-UPB1 (official consolidated text - Official Gazette of the Republic of Slovenia, No. 14/03). The seller undertakes to constantly protect all personal data of the user / buyer. The seller will use personal data solely for the purpose of fulfilling the order (for example, sending information materials, offers, invoices) and other means of communication. Under no circumstances can the user / buyer information be passed on to third parties. In order to protect personal data, the user / buyer is also responsible for maintaining the security and protection of their username and password.

Company
Wine Russian House doo was registered on June 17, 2019 in the AJPES Business Register in the Ljubljana branch under registration number 8457255000. The company did not sign any codes of conduct.

9. Material defects
Material defects are very rare. If (1) you believe that the product you purchased does not have the necessary characteristics for its normal use or that it has the characteristics that are defined in the Slovenian Consumer Protection Law as significant defects, and if (2) you will notify us of this within two months from the date of detection of such characteristics, you are entitled to:
• correction of a material defect free of charge;
• compensation in proportion to a material defect;
• replacement of defective goods with a new one;
• full refund.
You can claim your rights for a maximum of two years from the date you purchased the product.
Submit your product for review. Please attach a product defect material form so that the procedure can be faster. When sending goods to our address, please note that we do not accept COD mailing. If the claimed defect is not disputed, the request will be satisfied within eight days from the receipt of the product for inspection. If we find that the defect is controversial, we will notify you of this within eight days from the receipt of the product at the head office of Wine Russian House doo, Dunajska cesta 136, 1000 Ljubljana, Slovenia.
ATTENTION! In the event that we find the defect you reported is controversial, we will return the product in the condition in which we received it. If you want to apply for a guarantee, you can do this with an authorized service provider.
Disputes are resolved by the competent authority based on the address of the consumer.

10. Complaints and disputes
Complaints and Information
In case of complaints or requests for information related to our products, please contact us by e-mail [email protected] or by mail at:
Wine Russian House d.o.o.
Dunajska cesta 136
1000 Ljubljana, Slovenia

In the event that the buyer / consumer is not satisfied with the resolution of the complaint, he can initiate an out-of-court settlement procedure in accordance with the Slovenian Law on Out-of-Court Settlement of Consumer Disputes (hereinafter referred to as: ZlsRPS). The institution that the supplier considers exclusively competent to resolve consumer disputes is the European Center for Dispute Resolution (hereinafter ECDR), registration number 6108890000, address Tomšičeva ulica 6, 1000, Ljubljana, Slovenia.
ECDR is registered with the Ministry of Economic Development and Technology of the Republic of Slovenia (hereinafter - MGRT) as a provider of consumer dispute resolution solutions. It will conduct the so-called med-arb procedure (a combination of mediation and arbitration) in accordance with the ECDR Out-of-Court Dispute Resolution Procedure, which is published on the Internet at www.ecdr.si. This provides the buyer / consumer with a fast, simple and effective resolution of a consumer dispute that usually lasts no more than 30 days and is free (excluding the cost of a representative if the buyer chooses).
The initiative to initiate the procedure must be submitted through the online form available on the website www.ecdr.si, or on paper at ECDR headquarters. Extrajudicial dispute resolution procedures for consumer disputes are conducted by neutral experts accredited by ECDR, who fulfill the conditions prescribed by ZlsRPS and are included in the MGRT Contractors Register.
According to ZlsRPS, the seller also publishes an electronic link to the European Consumer Dispute Resolution Platform: webgate.ec.europa.eu.

Complaint and Information
The buyer can complain about the product if it does not meet the specifications explicitly promised by the seller, if the supplier sent him the wrong products or the wrong amount of products, or if the product differs in any other way from what the buyer ordered. The buyer has the right to choose the method of resolving his complaint in the form of monetary compensation.
Each complaint will be considered by the seller in accordance with the provisions of the Slovenian Consumer Rights Act. In case of complaints or requests for information related to our services, you can contact us by e-mail [email protected] or by mail at: Wine Russian House doo, Dunajska cesta 136, 1000 Ljubljana, Slovenia.

Conditions, terms and procedure for exercising the right to withdraw from a contract without indicating a reason ...
... Exercising the right of withdrawal referred to in Article 43.č:
(1) In the case of deleted or deleted contracts, the consumer has the right to notify the company within 14 days that they are withdrawing from the contract without indicating the reason for their decision. In this case, the consumer may be covered only those expenses that are indicated in paragraph 7 of Article 43.d of this Law.
Paragraph 7, Article 43.d: (7) In the event of a cancellation of the contract, the consumer shall cover only the costs of returning the goods, unless these costs are agreed upon by the company or the company does not inform the consumer that they are responsible for covering these costs .

(2) In the case of a contract of sale, the recall period referred to in the previous paragraph begins on the day on which:
• the consumer or a third party, except for the carrier designated by the consumer, acquires the actual ownership of the goods,
• the consumer or a third party, except for the carrier designated by the consumer, acquires the actual ownership of the last product, if the subject of the contract is several goods ordered by the consumer in one order,
• the consumer or a third party, except for the carrier designated by the consumer, acquires the actual ownership of the last batch or part of the goods if the delivery of the goods consists of several items or parts,
• the consumer or a third party other than the carrier designated by the consumer acquires the actual ownership of the first product if the goods are delivered on a regular basis.

(3) In the case of a service contract, the revocation period specified in the first paragraph of this section starts from the day the contract is concluded.
(4) In the case of contracts for tele-heating, digital content that is not recorded on tangible media, or the supply of water, gas or electricity, if they are not sold in a limited volume or a certain amount, the said withdrawal period until the first paragraph of this section begins on the day of conclusion contract.

(5) Unless otherwise agreed by the parties, the consumer shall not have the right to refuse the contract specified in the first paragraph of this section in cases of the following types of contracts:
1. on goods or services, the price of which depends on fluctuations in markets, which the company does not exert influence on and which may occur during the withdrawal period;
2. for goods that are manufactured in accordance with the exact specifications of the consumer and adapted to his personal needs;
3. for goods that quickly deteriorate or have short shelf life;
4. on the provision of services if the company has fully complied with the terms of the contract and if the provision of services has begun on the basis of the explicit prior consent of the consumer, together with the consent that they lose the right to recall as soon as the company fully complies with this;
5. for the supply of sealed audio or video content and computer programs if the consumer has opened the security seal after delivery;
6. for the supply of newspapers, periodicals or magazines, with the exception of signed contracts for the supply of such publications;
7. on the supply of sealed goods that are not refundable for reasons of health or hygiene, since the consumer opened the seal after delivery;
8. on the supply of goods, which by their nature are inextricably linked with other items;
9. the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract of sale and can be delivered in 30 days, and their actual cost depends on market fluctuations, which the company does not affect;
10. which were concluded at a public auction;
11. in which the consumer clearly requests visits at home for urgent repairs or maintenance. If the company rendered additional services that were not explicitly requested by the consumer, or delivered goods that are not spare parts necessary for maintenance or repair, the consumer has the right to refuse the mentioned services and goods for such additional services;
12. for housing not intended for permanent residence, transporting goods, hiring vehicles, preparing and delivering food or for leisure activities, in which the company undertakes to fulfill its obligation on a specific date or within a certain period of time;
13. On the delivery of digital content that is not delivered on tangible media, provided that the provision of the service was initiated with the explicit prior consent of the consumer and the consent that he loses the right to recall by entering into such an agreement.
... Parties are relieved of their obligations with regard to:
• fulfillment of the contract
• conclusion of the contract if the proposal to conclude the contract was made by the consumer.

(2) In the event of a recall, the company shall return all payments received without delay or no later than 14 days after receipt of notice of withdrawal.
(3) The company shall return the received payments to the consumer using the same payment method, unless the consumer explicitly requires the use of another means of payment and if this means does not entail additional costs for the consumer.
(4) A consumer may not claim reimbursement of additional costs incurred explicitly by him when choosing another type of transportation, for example, the most economical standard delivery offered by the company.
(5) In the case of sales contracts, the company may refrain from repaying the payments received until the goods are returned or until the consumer provides evidence that the goods have been sent back, unless the company offers to make export of goods yourself.
(6) If the consumer has already received the goods and has decided to withdraw from the contract, he must return it to the person authorized by the company to receive it, without delay or within 14 days from the date of notification specified in the first paragraph of the article. 43.h of this law, unless the company offers to pick up the goods on their own. The consumer is considered to have returned the goods on time if he sends it back within 14 days.
(7) In case of cancellation of the contract, the consumer shall bear only the costs of returning the goods, unless the company bears these costs or the company does not inform the consumer that they bear the costs of returning the goods in advance.
(8) In cases where the contract is concluded outside the premises and the goods are delivered to the consumer’s house at the time of concluding the contract, the company bears the costs of returning them if this is due to the nature of the goods and they cannot be returned by mail.
(9) The consumer is responsible for reducing the value of the goods if the reduction in value is a consequence of behavior that is not strictly necessary to establish the nature, characteristics and operation of the goods. The consumer is not responsible for reducing the cost of goods if the company does not disclose the right to withdraw from the contract in accordance with paragraph 4 of the first paragraph of Article 43.b.
(10) In exercising his right of refusal, the consumer undertakes no obligations other than the obligations referred to in this Section and the fourth paragraph of Sections 43d and 43e of this Law.
The consumer must return the goods no later than 14 days after notification of cancellation. The consumer returns the goods to the following address: Wine Russian House doo, Dunajska cesta 136, 1000 Ljubljana, Slovenia.

Upon receipt of the goods, the seller will refund all payments made by the buyer in accordance with the law. The only cost incurred by the buyer when canceling the order is the direct cost of returning the item. We do not accept COD delivery. In cases where the contract was concluded outside the premises and the goods were delivered to the buyer's home at the time of the conclusion of the contract, the seller bears the costs of returning them if, due to the nature of the goods, they cannot be returned by mail.
The buyer must notify us of his intention to return the goods by sending us an email at [email protected] within 14 days, and we will send instructions on the return procedure. The buyer has another 14 days to return the goods to our address. Otherwise, we will not be able to return the payment.
Refunds will be made as soon as possible and no later than within 14 days from the receipt of the notice of withdrawal. In order to ensure the reliability, accuracy and timeliness of the return, as well as to keep records of payments, the return will be made by bank transfer to the buyer's bank account, if the buyer has not used another payment method when making a purchase and clearly requests to use the same for the return.
In case of cancellation of the contract in which the bonus was used, a discount code or a promotional code, they are considered discounts and are not returned to the buyer. Only the amount paid will be refunded. A gift voucher is considered a means of payment and will be returned in the same form, and the amount paid will be returned to the buyer's current account, unless the buyer has used a different payment method when making a purchase and explicitly requests the same method for refund.
In exceptional cases, when items are not returned in accordance with the Slovenian Consumer Protection Act, we can offer to purchase the goods with proportional compensation, which we determine in the record made at the time of repayment. Reduced cost refunds will only be made when the buyer sends a confirmation email. The buyer may use this refunded amount solely to order another product of the same or higher value.
The right to reimburse the purchase price in the event of a claim for a guarantee or significant defects is regulated in more detail by the provisions of the Law on Consumer Protection of the Republic of Slovenia.

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